Support

Account 10

• Changing Payment Processors
• How to Connect to Stripe
• Managing Internal Users: Setup and Management
• Stripe Fees
• Supported Payment Processors

View all 10

Advanced Customization 6

• Cratejoy Hosted Checkout
• Integrating Cratejoy with an Existing Website
• Restricting Certain States from Being Able to Purchase
• How to translate the Checkout Page
• Creating a Custom Gift Card Page

View all 6

Analytics 16

• Reading the Boxes Owed & End Dates Report
• All Transactions Export
• Churn
• Exports
• Exports and Data Freshness

View all 16

Apps 34

• Add-Ons "Kwargs" Errors
• Add-Ons App Frequently Asked Questions
• Adding Exit Popups using Picreel
• Adding Referral Program to the Welcome Email Notification
• Troubleshooting Adding the Referral Program to your Site

View all 34

Coupons 5

• Creating a Coupon
• Uploading Bulk Coupon Codes
• Percentage Off First Shipment Coupon
• Opting Into Cratejoy Deals (Coupons)
• How to Spotlight a Coupon on Your Listing Page

Customers 19

• Changing a Customer's Name or Address
• Customer Address Changes on Storefronts
• Customer Export
• Customer Subscription Management
• Editing a Customer's Phone Number

View all 19

Design 43

• Adding a Blog to your Site
• Adding a Favicon
• Adding a Logo Image to your Site
• Adding a Mailchimp Popup to your Site
• Adding a Page

View all 43

Design (Old Designer) 26

• (Old Designer) Adding a Blog to your Site
• (Old Designer) Adding a Customer Only Page to your Site
• (Old Designer) Adding a Gift Button
• (Old Designer) Adding a Page to your Site and Navigation
• (Old Designer) Adding an Instagram Feed with SnapWidget

View all 26

Getting Started 15

• Cratejoy Overview
• Launching your Store
• Contacting Cratejoy Merchant Support
• Cratejoy Advantages
• Fees on Cratejoy

View all 15

Listing (Cratejoy Marketplace) 47

• Why a Marketplace Listing May Look Different
• Q&A Feature FAQ & Guidelines
• Cratejoy Marketplace Reviews
• Removing Your Marketplace Listing
• Submitting your Marketplace Listing

View all 47

Products 25

• Adding a Cratejoy Subscription Product to a Big Commerce website?
• Adding a One-Time Product Variant
• Adding a Subscription Product
• Adding Cratejoy Subscription Products to a Shopify Website
• Adding Paragraph Breaks to Product Descriptions

View all 25

Settings 47

• "The Zip Code you Supplied Failed Validation" Errors
• Changing Currency
• Changing the Notification Email Address
• Changing your Store URL
• Collecting Phone Numbers/Company Names at Checkout

View all 47

Shipments 34

• Exporting Shipment Contents and Shipment Totals
• How to Add a Shipment
• Bulk Marking as Shipped
• Cancelling Shipments
• Changing a Product in a Shipment

View all 34

Subscriptions 29

• Changing the Product or Price for Many Subscribers
• Tracking a Bulk Change: Results, Retry, Cancel, and Undo
• Adding a Coupon to an Existing Subscription
• Canceling a Subscription
• Cancelling vs Refunding Subscriptions

View all 29

Updating Your Account Details 8

• Updating an Address in Your Marketplace Account
• Changing Your Email Address on the Cratejoy Marketplace
• Changing Your Password on the Cratejoy Marketplace
• Resetting Your Password on the Cratejoy Marketplace
• Updating the Name on Your Cratejoy Customer Account

View all 8

Managing Your Subscription 15

• Viewing Payment Method Associated With Your Subscription
• Changing the Payment Method Associated with Your Subscription
• Changing Your Subscription Term Length
• Understanding When a Subscription Will Ship
• Can You View Subscriptions Purchased From a Seller's Website in Cratejoy Marketplace Account

View all 15

Making a purchase on Cratejoy 13

• Cratejoy Charges on your Credit Card Statement
• What Browsers Does the Cratejoy Marketplace Support?
• Marketplace Corporate Gifting
• Making a One-Time Purchase
• Ordering Multiple Boxes From The Marketplace

View all 13

Affiliate & Partner Program 2

• Affiliate Dictionary
• Cratejoy Affiliate & Partner Program

Getting Support 6

• Contacting a Seller that Uses Cratejoy
• Unsubscribing From Cratejoy Marketing Emails & Texts
• Getting Help With An Unshipped Order
• Shipments Lost In Transit
• Applying a Coupon Post-Purchase

View all 6

Subscriber FAQ 5

• Posting a Review
• Uploading a Picture with Your Review
• Adding a Seller's Listing Page to Your Wishlist
• Giving a Gift Subscription
• Subscription With Delisted Seller

Marketplace Policies 1

• The Cratejoy Marketplace Policies, Guidelines, & Expectations - Customers