Support

Account 10

• Changing Payment Processors
• How to Connect to Stripe
• Managing Internal Users: Setup and Management
• Stripe Fees
• Supported Payment Processors

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Advanced Customization 6

• Cratejoy Hosted Checkout
• Integrating Cratejoy with an Existing Website
• Restricting Certain States from Being Able to Purchase
• How to translate the Checkout Page
• Creating a Custom Gift Card Page

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Analytics 16

• Reading the Boxes Owed & End Dates Report
• All Transactions Export
• Churn
• Exports
• Exports and Data Freshness

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Apps 34

• Add-Ons "Kwargs" Errors
• Add-Ons App Frequently Asked Questions
• Adding Exit Popups using Picreel
• Adding Referral Program to the Welcome Email Notification
• Troubleshooting Adding the Referral Program to your Site

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Coupons 5

• Creating a Coupon
• Uploading Bulk Coupon Codes
• Percentage Off First Shipment Coupon
• Opting Into Cratejoy Deals (Coupons)
• How to Spotlight a Coupon on Your Listing Page

Customers 20

• Changing a Customer's Name or Address
• Customer Address Changes on Storefronts
• Customer Export
• Customer Subscription Management
• Editing a Customer's Phone Number

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Design 43

• Adding a Blog to your Site
• Adding a Favicon
• Adding a Logo Image to your Site
• Adding a Mailchimp Popup to your Site
• Adding a Page

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Design (Old Designer) 26

• (Old Designer) Adding a Blog to your Site
• (Old Designer) Adding a Customer Only Page to your Site
• (Old Designer) Adding a Gift Button
• (Old Designer) Adding a Page to your Site and Navigation
• (Old Designer) Adding an Instagram Feed with SnapWidget

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Getting Started 16

• Cratejoy Overview
• Launching Your Store: Five Steps to Go Live
• Contacting Cratejoy Merchant Support
• Cratejoy Advantages
• Fees on Cratejoy

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Listing (Cratejoy Marketplace) 48

• Why a Marketplace Listing May Look Different
• Q&A Feature FAQ & Guidelines
• Cratejoy Marketplace Reviews
• Removing Your Marketplace Listing
• Submitting your Marketplace Listing

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Products 25

• Adding a Cratejoy Subscription Product to a Big Commerce website?
• Adding a One-Time Product Variant
• Adding a Subscription Product
• Adding Cratejoy Subscription Products to a Shopify Website
• Adding Paragraph Breaks to Product Descriptions

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Settings 48

• "The Zip Code you Supplied Failed Validation" Errors
• Changing Currency
• Changing the Notification Email Address
• Changing your Store URL
• Collecting Phone Numbers/Company Names at Checkout

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Shipments 34

• Exporting Shipment Contents and Shipment Totals
• How to Add a Shipment
• Bulk Marking as Shipped
• Cancelling Shipments
• Changing a Product in a Shipment

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Subscriptions 30

• Changing the Product or Price for Many Subscribers
• Tracking a Bulk Change: Results, Retry, Cancel, and Undo
• Adding a Coupon to an Existing Subscription
• Canceling a Subscription
• Cancelling vs Refunding Subscriptions

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