In this article:

How to purchase a gift subscription on Cratejoy
What's required for setting up a gift subscription?
Who owns the gift subscription?
What does the gift recipient see when they receive a gift subscription?
What happens after the gift recipient claims a gift?
How to update the shipping address for a gift?

How to update other gift details?

How do I purchase a gift subscription on Cratejoy?

To purchase a gift subscription, visit the listing page for the Seller's box you are interested in. When adding to your cart, you'll see an option to "Give as a Gift"
From your cart you can "Edit Gift Options" in order to enter the gift recipient's full name, the recipient's email address, select a date for the Gift Notification email to be sent to the gift recipient and include a personalized gift message. You can also select if you want the subscription to auto-renew or not.

What's required for setting up a gift subscription?

When you purchase a gift subscription, you are only required to provide the gift recipient's shipping address. If you do not wish to send a gift email message you are not required to do so.

Who owns the gift subscription?

When you purchase a gift subscription, you, the purchaser, "own" the subscription. This means you manage the billing, shipping, and subscription information for the gift. The subscription cannot be transferred to the recipient or to another person. Additionally, the gift subscription cannot be exchanged for another subscription on the Marketplace. Please keep in mind that the order details are not modifiable by the recipient. Cratejoy's Support Team is limited in the kind of support we will provide the gift recipient personally, to protect the security and privacy of the purchaser's account. 

What does the gift recipient see when they receive a gift subscription?

If you opted to request a Gift Notification email, the gift recipient will receive a an email ad the gift email address you provided during checkout.  

What happens after the gift recipient claims a gift?

When the recipient clicks their Gift Notification email they will be prompted to either login or create a Cratejoy account. Once successfully claimed, they will be able to view the gift summary and message, as well as an option to contact the Seller from within their Cratejoy account if they have questions related to shipping or the product itself. Claiming the gift and creating a Cratejoy account is not required of the gift recipient for the seller to fulfill and ship the order.  However, if they would like to contact the Seller or track their shipment they will need to create an account.

How to update the shipping address for a gift?

To update the shipping address correlated to a gift, the Gift Purchaser can follow our Updating your address guide.

How to update other gift details?

To request other changes to the order, including special requests, please contact the independent seller who fulfills and ships the order. See this article: Contacting a Seller on Cratejoy




Updated by Dre 10/9/23