Cratejoy operates as both a marketplace as well as a subscription platform management company that independent Seller can integrate with their independent websites. Credit card charges for your subscriptions should have a line item that indicates the actual company selling the goods. However, depending on that seller's payment processor settings they may have added a "Cratejoy" tag to that.

In some cases, after a transaction is attempted you may see a "pending charge" also known as an authorization hold. This is a practice within the banking industry to determine and test the validity of a card by adding a "pending charge" on a payment card account, which typically clears quickly. In Cratejoy’s case, Stripe (one of our supported payment processors) applies and removes the hold immediately after the card is approved, but the banks themselves may possibly display it for a few business days.