Current payout-management note: Use this guide for initial Cratejoy Payments setup. After setup, bank accounts and debit cards are managed in Stripe Express. Open Payments → Money Movement, select the edit control beside the payout summary, then go to Account → Bank accounts and debit cards in Stripe Express.
Changing bank-account information can delay the next payout for at least five calendar days as a security precaution. If the Estimated Pending Payouts total does not match the rows in the payout table, use the individual payout rows and Stripe Express balance for reconciliation, then contact Support if the discrepancy remains.
The below guide will walk you through the steps to connect your bank account to your Cratejoy Merchant Portal to get paid for orders from the Cratejoy Marketplace.
Step-by-Step Guide
Step 1: Log in to your Merchant Portal and navigate to the Account Menu
Step 2: Select the "Configure Cratejoy Payments with Stripe"
Step 3: Input your email address and phone number used on your Cratejoy Seller account
Step 4: Verify your personal details that were populated
Step 5: Link a bank account or debit card
Step 6: Review all information for accuracy and submit
Step 1: Log in to your Merchant Portal and navigate to the Account Menu
For any sellers who have not yet connected your bank account, you will see the option to "Connect Bank Account."
If you already have linked an account and you wish to modify your banking details, you will instead see "Manage Bank Account."
Step 2: Select the “Configure Cratejoy Payments with Stripe”
*Note - If you are unable to work with Stripe due to a restricted business category, please contact us for assistance.
Step 3: Input your email address and phone number used on your Cratejoy seller account
This must be a valid phone number and email, as you will receive a verification code to continue.
Input the verification code you received to the phone number inputted previously.
If you already have a Stripe account linked to the email address you enter, then you will be prompted for a password instead of a phone number before continuing to the next step.
Step 4: Verify your personal details that were populated
It's necessary to verify that all of your personal details are correct, as these are required for payment.
Step 5: Link a bank account or debit card
If you run into issues with your bank while linking your bank account or debit card, first try to input your bank account information manually. If you are unsuccessful with manually inputting your bank account information, please go to support.cratejoy.com for assistance.
Step 6: Review all input information for accuracy and submit
After submission, you will be redirected back to your Cratejoy Account > Manage Bank Account page.
Your bank account is now linked to your Cratejoy account.
The Payments screen shows pending and past payouts linked to your orders. Use the edit control beside the payout summary to open Stripe Express, where you can review your balance and manage your connected bank account or debit card.